Case Studies Fierce Case Studies

Discover how our clients have put Fierce to use; see what’s working for them and what challenges they’ve overcome.

You know that feeling when something extraordinary happens? That’s how we feel about our incredible clients.

We have great clients. Each one cares so much about what they do and they really took Fierce to the heart of their organization with tremendous results. We are proud of their accomplishments and their ability to lead Fierce and get tremendous results.

Grasp how other companies have benefitted from rolling out Fierce training to experience big changes, and achieve measurable results. Then think about how much of an impact real conversations can have in your organization.

Explore Our Case Studies

Starbucks

Starbucks Uses Fierce Conversations Around the Globe

Starbucks

Since 1971, Starbucks Coffee Company has been committed to ethically sourcing and roasting the highest quality arabica coffee in the world. Today, with stores around the globe, the company is the premier roaster and retailer of specialty coffee in the world.
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Iowa Department of Education

How One State Improved Evaluations, Developed Teacher Leaders, and Changed Lives

Iowa Department of Education

The Iowa Department of Education explores a systemic approach to improving communication statewide. Fierce conversation training was embedded into the mandatory evaluator recertification process and provided shared protocols for teacher leaders, and other adults working with adults.
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British Columbia - BC Public Service

How One Agency Pulled Off The Impossible

British Columbia Public Service Agency

British Columbia Public Service Agency Fierce trained an initial audience of 100 to an audience of over 29,000 employees. This massive rollout improved engagement as part of a larger change management strategy.
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Orting School District 344

How One School District Transformed by Speaking the Truth

Orting School District

When Michelle Curry, the superintendent of Orting School District, moved from a school district with 43,000 students to a rural community with 2,300 students in four schools, she brought Fierce Conversations training with her. “Fierce is a game changer,” said Curry. “I saw it work in an urban setting, and I knew it would work here.”
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Symetra

Symetra Supports Rules of Engagement with Fierce Conversations

Symetra

In 2011, Symetra introduced its employee "Rules of Engagement" to help promote a more participatory culture- where feedback is encouraged, resources are shared and relationships are strong. The result? Symetra experienced a cultural shift that increases collaboration and encourages individuals to speak up.
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Rodney D Joslin School

Rodney D Joslin School

Can a school rebuild relationships and improve performance in one year? Rodney D. Joslin School did just that. Study the steps the principal took to restore trust, strengthen communication and leadership skills for every person on campus, and transform the culture of the school.
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Presbyterian Senior Living

Presbyterian Senior Living Connects Geographically Dispersed Workforce One Conversation At A Time

Presbyterian Senior Living

Presbyterian Senior Living (PSL) partnered with Fierce to train the geographically dispersed workforce with specific healthcare and organizational examples. PSL is experiencing improved financial results, more inclusive meetings, and stronger relationships.
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Costco Wholesale

Finance System Modernization at Costco Embraces Fierce Conversations

Costco

To prepare the teams for a new level of collaboration, Costco chose Fierce to be an integral part of the Cosmos project. In the first part of this long-term project together, Fierce Conversations training was rolled out to team leads and members
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Emeritus

Emeritus Targets Executive Directors & Strengthens Communication Across Entire Organization

Emeritus

With over 500 locations in 45 states, Emeritus Senior Living is a single organization made up of multiple, autonomous communities. Emeritus took steps to ensure that every community has one thing in common: clear, authentic, results-driven communication.
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University of Washington

UW Partners with Fierce to Give Students Real-World Skills

University of Washington

The UW Intercollegiate Athletic Leadership program decided to incorporate Fierce Conversations to the curriculum to provide a language and framework to set the students up for success inside and outside of the classroom.
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Delta Dental Washington

Fierce Strengthens Relationships at Washington Dental Service

Washington Dental

Washington Dental Service (WDS) brought in Fierce to help reach their goal of building a more trusting, open, and honest organizational culture. Which is exactly what happened.
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Wolverhampton Homes

Wolverhampton Homes Builds Trust with Fierce

Wolverhampton Homes

A UK not-for-profit, Wolverhampton, shifted from focusing on behaviors to focusing on uncovering underlying issues. This resulted in a huge boost in satisfaction levels. Wolverhampton progressed from a 0-star rating, with performance issues, to the highest-possible ranking of 3-stars winning service awards along the way.
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HAVI Global Systems

Global Supply Chain Leader Gets Fierce

HAVI Global Solutions

HAVI Global Solutions transforms their risk-adverse culture into a bolder, more inquisitive, and more transparent culture. What resulted is an increase in collaboration, leadership development and overall success. Having Fierce conversations began powerful business relationships and drove results for the bottom line.
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Crate & Barrel

Fierce Conversations Are Not Only Good for Employee Development, Good for Business

Crate&Barrel

Crate&Barrel Store Managers and Contact Center Team started living Fierce and immediately saw the impact in cooperation among coworkers. The feedback from participants who use Fierce is unanimously positive, creating visible changes within store culture and communication.
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Taunton Press

Taunton Press Implements Fierce to Transform Culture and Improve Performance

Taunton Press

Taunton Press and Fierce worked together to create a culture with open, honest, direct communication where people feel empowered. The tools learned in the Fierce training are taught to all employees, and the company invested in two certified trainers to really boost sustainability.
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Ernst and Young

Fierce Impacts Ernst & Young Culture Through Multi-Year Licensing Agreement

Ernst and Young

Ernst & Young views Fierce as integral to its relationships with clients as well as to people development. The company embedded Fierce concepts, tools, and models into the courses it offers year-round.
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