Effective communication starts with active listening leaders must not only convey their thoughts and ideas, but also be attentive to what others is saying.
Active listening involves being fully present
. Be here, prepared to be nowhere else. We should be fully present, free from distractions and notifications, and simply focused on the speaker and refrain from interrupting the speaker.
Allow them to express their thoughts fully, and then ask clarifying questions to demonstrate understanding and show interest.
Leaders should ask questions that help clarify
the speaker’s message. So you can say something like, so what I’m understanding is this, am I right? Or what I’m hearing you say is this, is that correct? Summarizing or paraphrasing what the speaker has said, can confirm that you, the leader, is paying attention and comprehending the message that they’re sending. Active listening not only fosters trust, but it also enables leaders to make more informed decisions that offer valuable insights based on a deeper understanding of their team’s perspectives.