leadership development case studies

View our case studies to see how other companies roll out programs, experience big changes, and achieve measurable results using Fierce.


This case study shows how the Fierce Conversations workshop grew from an initial audience of 450 to an audience of over 29,000 employees and helped improve engagement as part of a larger change management strategy.

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When Michelle Curry, the superintendent of Orting School District, moved from a school district with 43,000 students to a rural community with 2,300 students in four schools, she brought Fierce Conversations training with her. “Fierce is a game changer,” said Curry. “I saw it work in an urban setting, and I knew it would work here.”

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With over 500 locations in 45 states, Emeritus Senior Living is a single organization made up of multiple, autonomous communities. Read how Emeritus took steps to ensure that every community has one thing in common: clear, authentic, results-driven communication.

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In 2011, Symetra introduced its employee "Rules of Engagement" to help promote a more participatory culture- where feedback is encouraged, resources are shared and relationships are strong. Read more about how this case study outlines the program Symetra developed to support the shift using Fierce models.

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Can a school rebuild relationships and improve performance in one year? This case study shares the steps she took to rebuild trust, strengthen communication and leadership skills for every person on campus, and transform the culture of the school.

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Presbyterian Senior Living (PSL) partnered with Fierce to train the geographically dispersed workforce with specific healthcare and organizational examples. PSL is experiencing improved financial results, more inclusive meetings, and stronger relationships.

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To prepare the teams for a new level of collaboration, Costco chose Fierce to be an integral part of the Cosmos project. In the first part of this long-term project together, “Fierce Conversations” training was rolled out to team leads and members.

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The UW Intercollegiate Athletic Leadership program decided to add “Fierce Conversations” to the curriculum to provide a language and framework to set the students up for success inside and outside of the classroom.

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Washington Dental Service (WDS) brought in “Fierce Conversations” to help reach their goal of building a more trusting, open, and honest organizational culture.

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A UK not-for-profit shifts from focusing on behaviors to focusing on uncovering underlying issues and sees a huge boost in satisfaction levels.

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HAVI Global Solutions transforms their risk-adverse culture into a bolder, more inquisitive, and more transparent culture.

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Crate&Barrel store managers and contact center team experience on-the-job success and immediate applicability with coaching conversations and other Fierce models.

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Taunton Press and Fierce work together to create a culture with open, honest, direct communication where people feel empowered. The tools are taught to all employees, and the company invests in two certified trainers.

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Ernst & Young views Fierce as integral to its relationships with clients as well as to people development. The company embeds Fierce concepts, tools, and models into the courses it offers year-round.

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