fierce testimonials

"This program is applicable to all levels within the organization.  The skills learned have the potential to bring a complete transformation to the conversation you and your team members have.  It was one of the best trainings I have ever participated in."

Peter Lynch, VP Learning and Organization Development
AIMCO

"Relationships define my career, my company and my life.  Fierce has given me another set of great tools to build those relationships."

Robert Jackson, Training
DPR Construction, Inc.

"I have been actively seeking ways to take myself to the next level as a leader, particularly as our company continues to grow and take 'it' to the next level.  It is hard to argue that effective communication is not critical to any leader's success.  The training, tools and format offered by Fierce are compelling."

Kristen curry, executive Vice President & Assistant General Counsel
Guidant Financial Group

"Fierce Conversations makes you aware of the subtle differences in the different types of relationships we have and how conversation is the vehicle for managing these relationships today, tomorrow, and into the future."

David Somerville, Advanced Manufacturing
Centre

"There are so few times in a leader's development that provide such clarity that you start leading your new life immediately. This is one of them."

NINA B. EIDELL, VICE PRESIDENT
HUMAN RESOURCES, ALLSTATE INSURANCE COMPANY

"Fierce hit the target! We have had many staff development days over the years, but none that have met our needs so directly as this one. Many thanks to our facilitators. Their presentation was clear, engaging, and best of all FUN! In the few months since, I've witnessed many needed conversations HAPPENING! Our staff have been given some clear organizational tools and common language to make these conversations possible. And while we know that 'no single conversation is guaranteed to change everything, any single conversation can'! We look forward to working with Fierce on an ongoing basis as our organization grows and continues to develop."

MEGAN KARCH, EXECUTIVE DIRECTOR, FARESTART

"Your book, Fierce Conversations, Achieving Success at Work & in Life — One Conversation at a Time, is a key component of our Leadership Alchemy program."

GAIL S. WILLIAMS, NASA GODDARD SPACE FLIGHT CENTER

"There have been a few times in my experience (personal and professional) where connections are made and everything comes together in a way that makes great things happen. My connection (and Xerox's connection) with Fierce is one of those. Thank you for that!"

PAT NAZEMETZ, VICE PRESIDENT, HUMAN RESOURCES,
XEROX CORPORATION

"Business results rely on others' support. Support comes from relationships, relationships come from honest conversations. There is little room for dishonesty in 'fierce!'"

LESLIE HAYDEN, SENIOR CURRICULUM MANAGER, BENCH PROGRAMS,
MICROSOFT CORP.

"Susan's session with the Food & Wine sales and marketing team was a resounding success with solid learning, actual practice, and unquestionable relevance to what we all do every day. The group was inspired and motivated to put into action what we covered and the reverberations from our session have already begun to make themselves felt."

JULIE MCGOWAN, SENIOR VICE PRESIDENT/PUBLISHER,
FOOD & WINE MAGAZINE

"Our partnership with Fierce has enabled our organization to challenge/validate reality in a real-time way that has an immediate impact on our decision-making in a very dynamic industry."

PETER NEILL, EXECUTIVE DIRECTOR, NETWORK ENGINEERING
AT&T WIRELESS

"I and my company were honored with the most profound and meaningful contribution by Susan at our Leadership Conference. I have received endless calls and e-mails of thanks from my clients, strategic partners and prospects for hosting this event and for sharing Fierce Conversations with them."

RON HOEFER, CIC, PRESIDENT, MILESTONE RISK MANAGEMENT

"Susan handled 300 people extremely well. Her use of stories and exercises were very involving. We did a lot of prep upfront and Susan handled the learning curve well. Our CEO was involved. Almost universally people said, 'Wow.'

My favorite line and what I am working on is, 'What's the most important thing we should be talking about today?' That, for me, questioning more and giving advice less quickly, is my challenge. I want to make sure that the time I have with the leaders that I work with is spent talking about the most important things. Working much more on questioning them. A result is that people are more engaged."

DR. BONNIE KAY, CHIEF LEARNING OFFICER, THE BRICKMAN GROUP, LTD. 

would you recommend this workshop?

"Unequivocally yes! We need to get out from behind the computer and television and engage in fierce conversations. Leadership is about articulating a vision and having folks make it happen. That's accomplished through conversations. Building a problem-solving organizational dynamic. Confronting the real problems. Developing leaders. Establishing an open, respectful culture."

CHRISTINE GREGOIRE, WASHINGTON STATE Govenor

"Many decisions in the workplace are motivated by emotion. This workshop teaches you how to effectively channel that emotion to build stronger teams and build greater success: clear communication, stronger employee morale, greater productivity, happier customers, better decisions."

DANIEL RUSSELL, VICE PRESIDENT, SALES, INFOSPACE

"There is absolutely no question that Susan Scott is one of the single most outstanding speakers in the U.S. today. For the past two years she has presented at the Women Presidents' Organization conference and both years received the highest rating of any speaker. The members of the WPO are very successful business women who have high expectations and standards, and Susan has exceeded these in every way.

In fact, one of our members stated that she used one of the recommendations from Susan's presentation and found that it immediately changed her way of doing business."

MARSHA FIRESTONE, PRESIDENT & FOUNDER
WOMEN PRESIDENTS' ORGANIZATION

"When I first read about 'Fierce Conversations' I thought it would be a handy way for an organizations' key players to become conversationally competent.

It turns out those customers that engage Susan Scott to speak and train are finding her ideas more 'essential' than handy. Senior executives are investigating ways to take Fierce to a wider range of their organization. They speak of Fierce as a key tool in the successful implementation of their strategy."

BRIAN PALMER, PRINCIPAL, NATIONAL SPEAKERS BUREAU

"Fierce Conversations gave me the tools to address issues that affected the productivity of my team and the workgroup around them. Fierce Conversations is so important to me that I insisted all managers in our team be trained so that they understood how to communicate with each other openly and in a straightforward manner."

RAJ BERI, VICE PRESIDENT, FIELD OPERATIONS CENTRAL REGION,
AT&T WIRELESS