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June 2010 Edition

Welcome to the June edition of Conversations, the Fierce newsletter.


Do you have problems delegating at work or at home? This month we review the Fierce Conversations Delegation model, by providing some simple steps to delegating tasks. We also share our experience at the American Society for Training and Development (ASTD) Conference 2010 in Chicago, IL and welcome a new member to the Fierce team.


Feel free to comment on any of our articles on our Fierce blog.

1. Ask Fierce (Monthly Column)
2. A Whole New Leader
3. Connect At A Deep Level
4. Fierce Welcomes A New Team Member
5. Fierce Workshops: Save The Date
6. Fierce Poll

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1. Ask Fierce (Monthly Column) 


"I need to delegate some of my responsibilities, but I have a hard time doing that because I know I can do the best job."


As I wrote in April's issue, it's easy to fall into the trap of thinking that your job is to be the person with all of the answers. The problem solver. The go-to guy/gal. Make no mistake, this is a trap. How many of you have found that you are on a perpetual spin dry — you haven't a clue how you're going to get to that ever–growing to–do list, and you seem to be trying to solve the same problem (or problems) over and over and over...?

 

What's worse, if you're not already, you will eventually find yourself surrounded by people who keep bringing more problems to you. Not to mention all of those reasons and excuses why resolution or implementation is not going to happen!

 

No wonder so many leaders burn out or turn to less than honorable means to get a handle on things.




So even though we're buried under our work load, panicked because we're falling farther and farther behind, why do so many people refuse to delegate? Here are the most common answers to that question:



  • No one else can do it as well as I can.
  • It would take too long to train someone else to do it.
  • I know that if I do it, it will get done on time and properly.
  • Everyone else is overloaded and I don't want to add to their burden.
  • I don't have anyone to delegate to.
  • I don't know what I would do if I delegated away too much.

 

Can these reasons be true? Absolutely! And where have they gotten you? If nothing changes, what are the implications? (By the way, if you're feeling some burn out, don't believe you're the only one. Look around. Does your team seem frustrated, uninspired, dead?)

 

Ask yourself the following questions:

 

  • What results do you want for yourself, for the team — what does success look like for your organization?
  • Are you on a course that will enable you to reach those results, or are you headed towards a very bad day?
  • Is what you're currently doing the best use of your time? Is your time moving you towards your goals? Or are you spending your time putting out the same old fires?
  • What kind of legacy do you want to leave — a team that can't function, that doesn't know where anything is or how to make decisions and would fall apart without you; or a strong, capable team that knows where everything is and can make absolutely impeccable decisions on the track towards success?

 

You may have gotten where you are because you are a world–class problem–solver. You have the answers. But might there be a need for evolution? If you've been doing the same thing for a long time now, I'd say it's probably time to let go.

 

As far as not having enough time to train, how much time are you spending micro–managing everything while your success is floundering? Training people does take time, and everything else takes a lot longer! Often times, there are deeper, underlying issues that are creating those fires that keep cropping up. I would suggest that your job as a leader is to create the bandwidth for you to be able to go after those entrenched issues. To uncover and address the sources of malfunction so that you, your team, and your organization can actually move forward and stop wasting time scratching your heads wondering why you're stuck.

 

I believe an important job of a leader, and the one that most often gets forgotten, is to develop a strong leadership bench. To teach and coach others to make the kinds of decisions that you make. This, ultimately, will free up your time so that you can actually tackle those deep–rooted issues that are causing all of the fires that you have been spending your time on.

 

 

I want you to visualize a tree as a way to think of delegation. There are three levels or ways of delegating to someone:

 

  • Trunk Level For those of you who are new to delegating or who has someone who is not yet qualified to take on responsibilities fully: When you delegate a task, they will make a decision on what should be done in the task you are delegating to them; however, before they take any action, they will meet with you to discuss why they made their decision and get coaching, if need be, on how to improve, what else should be done, etc. This is a wonderful way to delegate while still maintaining control, whether you don't yet have anyone who knows how to do what you need them to do or you have a hard time letting go. And a great way to train people to begin to make the kinds of decisions you make. Notice: you are requiring that they make a decision on what to do — this is coaching them to be solution–based. The thing is, they won't take any action until you approve. You have ultimate veto power. And you have the opportunity to coach and guide them into making the best possible decisions. Once they have demonstrated that you no longer need to make any changes/adjustments to their decisions, you can move this to the Branch Level.
  • Branch Level They will make a decision and act on it, and then report to you on a regular basis (daily, weekly, monthly...) to let you know what their decision was and what action they took. Here, you already know that they have the experience and resources to make the best decisions possible and take the appropriate action, you just still need to remain in the loop. You also may want to track their progress.
  • Leaf Level They will make a decision, act on it, and they don't need to report back to you about their decision and action. This person is so competent at this job that it can be all theirs now. You know that they will make spot–on decisions and take the best action, and you no longer need to be involved at all. This can be a small piece of a project, and it can also be an important undertaking with lots of responsibility.

 

Again, the question to ask is, "Is what I'm doing the best use of my time? Or am I just spinning my wheels?" If you need to clear some space so that you can focus on those things that require your attention, you must delegate!

 

As the Sa Bum Nim (leader) of my Tae Kwon Do dojo once said, "A leader is one who makes the people around him look good." I think this is a beautiful definition. Rather than regularly exposing everyone to your own brilliance, let your team show you what they can do. They probably will surprise you. (And they might just end up doing a better job than you — that's a very good thing!)

If you'd like to ask us a question about work, relationships, or life, just send in an email to info@fierceinc.com. Maybe your question will be answered in next month's newsletter.
Jennifer Brewer
Master Facilitator
Fierce, Inc.


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2. A Whole New Leader 


We recently ventured to Chicago for our fourth year exhibiting at the international ASTD Conference. It has been fascinating to watch the mindset of the attendees change as the economy and leadership development paradigms have shifted. In 2007, people were in status quo mode and looking for some ways to supplement their pre–existing leadership programs. In 2008, the economy was starting to sour and so was the mood of the people at the conference in a rainy San Diego. In 2009, the conference seemed half empty at a huge convention center in Washington DC. There was fear in the air. You could sense it in the conversations and on people's faces.

 

Then 2010, what a change. The excitement and energy was back, but in a different way. People had sprung up in new positions at different organizations and were given the mandate to rebuild their leadership curriculum from the ground up. To borrow a line from Marshall Goldsmith, there was an understanding that "What got you here won't get you there." The more analytical legacy leadership programs that got us through the 20th century were losing their steam and appeal. People were articulating a hunger for a way of leadership that connects deeply with people in a very real, candid, and authentic way. With the greater awareness of the impact of engagement on financial performance, it was no surprise to see people exploring this concept as they rebuild. Leaders are beginning to understand that Fierce Conversations are not just a communications tool, but in fact a strategy to improve the bottom line of their organization.
Cam Tripp
VP Business Development
Fierce, Inc.


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3. Connect At A Deep Level 


Fierce would like to share an article written by Carol Corwell–Martin, titled Engage in Conversations that Enrich Relationships, Build Meaningful Partnerships, and Expand Knowledge. This article was written for the National Staff Development Council's JSD quarterly published journal. The journal focuses on issues of leadership and learning relevant to all educators involved in professional learning. Carol Corwell–Martin is supervisor of the Washington County (Md.) Public Schools' Center for Peak Performance and Productivity. In this issue, Corwell–Martin shares how she and her colleagues use conversations to further the professional learning in their district. For more information about the JSD journal, please click here.

 

To view the article, click here.



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4. Fierce Welcomes A New Team Member 

Blake Harris

Blake Harris is delighted to be the newest member of Fierce, Inc. and ecstatic to continue the rich tradition of changing the world through conversation.





Blake's previous role prior to joining Fierce was in the technology industry. For the past two years Blake worked as a Sr. Sales Consultant providing enterprise level software and system solutions to Fortune 500 companies globally.

Blake was born and raised in Yakima, Washington. He then made the trip over the mountains to attend the University of Washington. Blake was very active in his fraternity (Alpha Sigma Phi) as well as many intramural sports and student groups. Blake graduated with a Bachelor of Arts degree in Communication. He is an active alumni within UW and ASP. In his free time Blake enjoys watching and playing sports.


If you'd like to get in touch with Blake, he can be reached at 206.787.1112



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5. Fierce Workshops: Save The Date 


Attending one of our workshops is a wonderful way to evaluate Fierce for your organization. You will experience the program in its entirety. You will work on real issues. And our facilitators and team members will be there to answer your questions. If you would like more information, please click on the options below.

 

United States

June 15th and 16th in New York, NY

Fierce Conversations (2 Days)

 

June 21st and 22nd in Seattle, WA

Fierce Conversations (2 Days)

 

June 22nd in New York, NY

(Fierce In The Schools (FITS) invitation only)

Fierce Conversations (1 Day)

 

June 23rd in New York, NY

(Fierce In The Schools (FITS) invitation only)

Fierce Conversations (1 Day)

 

July 19th and 20th in Seattle, WA

Fierce Conversations (2 Days)

 

August 23rd and 24th in Seattle, WA

Fierce Conversations (2 Days)

 

August 17th in Seattle, WA

Fierce Accountatbility (1 Day)

 

August 18th in Seattle, WA

Fierce Generations (1 Day)

 

 


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6.
 



When I go on vacation, I leave work behind...
  Yes, entirely. My team takes care of it.

  They know how to reach me.

  I check email a few times.

  My laptop is my travel companion.

  What vacation?










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