Featured Case Study

Starbucks Uses Fierce Conversations Around the Globe

In the midst of the changing business landscape of 2009, Starbucks Global Learning signed their first contract agreement with Fierce. The goal? To create a common language and framework for all types of conversations—including team, coaching, delegation, and confrontation. read more

We have a cultural desire to be warm and welcoming, but that doesn’t mean we can’t talk openly about things. Teams who embrace the strategies are more cohesive and able to move forward rapidly.”— Darla Balzer, Senior Learning Specialist, Starbucks

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